We are solving problems every day but are we taking the right steps in the problem-solving process? Do we even have a process? In this article, I introduce a four-step problem-solving process to dive deeper into identifying the real user problem and defining a problem statement that is robust. 1- Get The Initial Problem Statement Stakeholders…

I recently had an experience with countdown timer feature on Instagram where I felt the design failed the user. In January 8th 2020, Flight 752 was shot downed by the Iranian missile in Tehran as a result of which 176 innocent people killed in this national tragedy. A year later…